Returns & refunds

30-day guarantee

You have 30 days from delivery to return a product if it arrives damaged, incorrect, or doesn't match the specification on the product page. We'll replace it or refund you in full — your choice.

When we cover return shipping

• The part arrived damaged or broken
• The wrong product, colour or size was sent
• The part doesn't match its listed dimensions or spec
• Print quality is visibly below our quality gate (rough surfaces, warping, delamination)

In these cases we email you a prepaid returns label — you pay nothing.

Change of mind & custom work

Because products are made to order for you, we can't accept returns for change of mind on custom or made-to-order items once printing has started. If we haven't started yet, just let us know and we'll cancel with a full refund.

• Ready-made catalogue items: returnable within 30 days if unused and in original packaging, with return postage paid by you.
• Custom prints and adapted sizes: cancellable free of charge before printing starts, non-returnable once printed (unless faulty).

How to start a return

Email us through the Contact page with your order number (e.g. JP-1061) and a photo of the issue. We'll respond within one business day with next steps — no forms to fill in, no call centres.

Refund timing

Refunds go back to your original payment method within 5 business days of the return being confirmed. You'll get an email the moment it's processed.